Returns policy

The product information and photographs contained within Our web-site are provided for illustrative purposes only and We cannot warrant that they are accurate. As the Goods which You order are manufactured according to the measurements You provide in Your order it is very important that Your measurements are accurate. We cannot accept the return of the Goods by reason of the measurements provided being incorrect. You are advised to read the Measuring Guide page of Our web-site or contact Us by e-mail on sales@blindspartsdirect.co.uk if You would like guidance on how to take the required measurements accurately. Whilst every attempt will be made by Blinds Parts Direct to ensure that the Goods sold and delivered match in every respect any sample or description shown or given or sent to You, any minor or immaterial variation or change in colour or pattern between the sample or description and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change.standard non made to measure products i.e brackets,roller mechanism  etc can be returned unused in original condition and suitable for re-sale within 14 days of delivery date. cord, chain etc that is below 10m in length is also excluded from return.all goods returned that are unwanted or ordered in error can be sent back too us , all postage/carriage too be paid by yourselves, and we will need too see proof of posting if we do not receive goods back. all goods will be checked before any refund will given.refund will be for the cost of the goods only and not any of the postage.

Terms and Conditions

 

In these terms: Goods means the blinds, window furnishings or other products manufactured or supplied by Blinds Part Direct and the subject of the order made by You.
You and Your means the person ordering Goods from My Decor Store Ltd

Unit 6 Oades Industrial Plant, Crabtree Road,

Thorpe Industrial Estate - TW20 8RN

Egham, Surrey

sales@mydecorstore.co.uk

TEL: 01746866681

1. OUR CONTRACT

Our web-site invites You to buy Goods from Us. A legally binding contract with You will only arise once My Decor Store Ltd has received payment for the Goods in full from You. We shall notify You of acceptance of Your order by e-mail to the e-mail address given by You in the order form. We regret We cannot accept orders placed by persons located or resident outside of mainland United Kingdom.

2. PRICE

2.1 The price for any Goods ordered by You will be the price shown on the order confirmation section of the a-shade-better web-site at the time You place Your order and will include all taxes applicable from time to time.

2.2 All prices include delivery charges. Delivery to locations outside of the UK mainland will be made only with Our express prior agreement and additional delivery charges may be payable in that event. If You require delivery outside of the UK mainland You are advised to contact Us by e-mail in advance of placing Your order. If there is any delivery charge payable We will notify You before Your order is accepted by Us.

2.3 Subject to clause 6, We will debit the price, plus any delivery charge, from Your debit or credit card when We receive Your order or as soon as reasonably practicable thereafter. If more than one item is ordered We may deliver the Goods in instalments

3. RIGHT FOR YOU TO CANCEL YOUR CONTRACT

3.1 Subject to clause 3.2, You may cancel Your order with Us for the Goods You order at any time up to the end of the seventh working day from the date You order. You do not need to give Us any reason for cancelling Your order nor will You have to pay any penalty. To cancel Your order You must notify Us by e-mail at sales@blindspartsdirect.co.uk  with Your order number.

3.2 You cannot change or cancel Your order if the Goods You have ordered are manufactured, measured or custom-made to Your requirements or specifications as these Goods will not be resaleable by Us. We regret that once Your order has been accepted by Us in relation to such Goods and entered on Our manufacturing process We are unable to accept any changes to these Goods or cancellation of Your order without levying a handling charge (see below). If prior to delivery You do wish to change Your order or cancel it after We have accepted it please contact Us as soon as possible by e-mail as described above and We will try to assist You. Our acceptance of cancellation of Your order will be subject to retention by Us of a handling charge equal to 30% of the price paid for these custom-made Goods. The balance of the price paid will be reimbursed to You within 30 days of notification of cancellation by recrediting Your debit or credit card.

3.3 If You have received the Goods before You cancel Your order under clauses 3.1 or 3.2, please contact Us as soon as possible by e-mail as described above for guidance on how to pack Your Goods and advise you how to return your goods to us. If You cancel Your contract but We have already processed the Goods for delivery You must not unpack the Goods when they are received by You and You must contact Us as soon as possible by e-mail as described above to arrange a return. 

3.4 Subject to the provisions of clause 3.2, once You have notified Us that You are cancelling your order, any sum debited to Us from Your debit or credit card will be recredited to Your account as soon as possible and in any event within 30 days of cancellation of Your order provided that the Goods in question are made available for collection from You and received by Us in the condition they were in when delivered to You and have not been modified or subject to misuse or negligence. If You do not make available for collection the Goods delivered to You, We shall be entitled to deduct the direct costs of recovering the Goods from the amount to be recredited to You.

4. CANCELLATION BY US

4.1 We reserve the right to cancel Your order if:

4.1.1We have insufficient stock to deliver the Goods You have ordered

4.1.2 You require delivery outside the United Kingdom; or

4.1.3 one or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by Us and/or received by Us from Our suppliers.

4.2 If We do cancel Your order We will notify You by e-mail and will re-credit to Your account any sum deducted by Us from Your debit or credit card as soon as possible but in any event within 30 days of Your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. STOCK SHORTAGES

If the Goods or the fabric You order are unavailable We will notify You as soon as possible and suggest a suitable replacement.

6. PRODUCT DESCRIPTIONS AND MEASUREMENT

6.1 The product information and photographs contained within Our web-site are provided for illustrative purposes only and We cannot warrant that they are accurate.

6.2 As the Goods which You order are manufactured according to the measurements You provide in Your order it is very important that Your measurements are accurate. We cannot accept the return of the Goods by reason of the measurements provided being incorrect. You are advised to read the Measuring Guide page of Our web-site or contact Us by e-mail on sales@blindspartsdirect.co.uk if You would like guidance on how to take the required measurements accurately.

6.3 Whilst every attempt will be made by My Decor Store Ltd to ensure that the Goods sold and delivered match in every respect any sample or description shown or given or sent to You, any minor or immaterial variation or change in colour or pattern between the sample or description and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change.

7. DELIVERING YOUR GOODS

7.1 My Decor Store Ltd will deliver Your Goods to the address You have provided on the order form for delivery within 28 days of the day after Your order was placed unless a later date is agreed with You.

7.2 Notwithstanding clause 7.1, whilst we shall use our reasonable endeavours to meet the delivery date specified by You on the order form if We shall not be able to accept this delivery date We reserve the right to require You to select an alternative delivery date by notifying Us by e-mail at sales@blindspartsdirect.co.uk with Your order number.
7.3  Failure too notify us off any non-delivery off goods within 28 days will result in us taking no further responsibility
for the goods off which will now be out off our control.

7.4 Ownership of, and risk in, the Goods will pass to You once they have been delivered to You. If You return the Goods under clauses 3 or 8, ownership of, and risk in the Goods returned will pass to Us on receipt of the Goods by Us.
 

8. DEFECTIVE GOODS

8.1 My Decor Store Ltd warrants that all Goods sold to You will be free from defects in material and workmanship for a period of 12 months from delivery of the goods to You.

8.2 If Your Goods are defective on delivery or a defect arises within the following 12 months, You are entitled to return them to Us provided You have first contacted Us through the e-mail address shown on Our web-site, giving Us details of the defects, but only if We have agreed that the Goods should be returned to Us. If it appears that the Goods are defective We will promptly arrange:-

8.2.1 for a courier to collect the defective Goods from You in order to repair the Goods and return the repaired Goods to You, free of charge; or

8.2.2 for a courier to collect the defective Goods from You and simultaneously deliver replacement Goods of similar quality and specification, free of charge; or

8.2.3 if the Goods are defective on delivery, and You so request, arrange for a full refund of the price and delivery charge of the defective Goods by crediting Your debit or credit card within 30 days of receipt of the defective Goods provided that the Goods have not been modified or subject to mis-use or negligence. Please contact Us on Our e-mail as described above for guidance on how to pack Your Goods to return them.

8.3 No liability under clause 8.2 shall arise unless the price and the delivery charge have been paid in full on or before delivery.

8.4 If the Goods are not defective, or are returned to Us after the period of 12 months from delivery of the Goods, or they have been modified, misused or the subject of negligence, You will be responsible for the payment of Our charges on a time and materials basis in respect of any repairs and collection and return of the Goods which We agree to carry out at Your request. We shall be entitled to debit such charge on the debit or credit card which You used to order the Goods provided We notify You of the amount of such charges before carrying out the repair.

8.5 Except where You are a consumer, My Decor Store Ltd. will not be liable for any indirect or consequential loss or damage or loss of profits arising out of Our supply or failure to supply the Goods to You.

8.6 The rights You have under clauses 8.1 and 8.2 above do not in any way seek to limit My Decor Store Ltd's liability for death or personal injury resulting from My Decor Store Ltd's negligence and they do not limit any statutory rights You have as a consumer.

8.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from Our web-site. The importation or exportation of certain of Our goods to You may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods You purchase.

8.8 Except where You are acting as a consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or condition of the Goods whether implied by statute or common law or otherwise are excluded to fullest extent of the law.

9. REPRESENTATIONS

No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, the pages of this web-site or by any employee or agent of My Decor Store Ltd. shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.

10. EVENTS BEYOND OUR CONTROL

We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

11. INVALIDITY

for any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.

12. PRIVACY

You acknowledge and agree to be bound by the terms of Our privacy policy.

13. THIRD PARTY RIGHTS

Except for Our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

14. GOVERNING LAW

This contract is subject to English law and the exclusive jurisdiction of the English courts